Shipping and payment conditions

Shipping and Payment Terms

1. Shipping Conditions
We offer flat-rate shipping for all orders within Germany and the EU.

• Shipping time: Delivery time is usually 8–17 business days, but may vary depending on the product and delivery address.

• Shipping service provider: We work with reliable shipping partners to ensure fast and secure delivery.

• Tracking: Once your order has been shipped, you will receive a tracking number that allows you to track the status of your delivery online at any time.

2. Payment Conditions
We offer various secure payment methods:

• PayPal – fast and secure payment with buyer protection

• Credit card (Visa, Mastercard, American Express)

• SEPA Direct Debit – direct debit from your bank account

• Klarna Invoice Purchase – buy first, pay later

• Apple Pay & Google Pay – convenient payment via smartphone

All payments are processed securely and encrypted. There are no additional fees for the chosen payment method.

3. Returns & Refunds
Should an item be damaged or faulty, we offer a simple return process. Please contact us before returning and send photo or video proof of the defect. Products with a value under €20 may be credited faster. For more information, please see our return policy.

For questions about shipping or payment, please contact us at info@georgwerner.com